Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should only ever be seen as a form of entertainment, not as a way to earn money or solve financial problems. Like any entertainment activity, it should be enjoyable, affordable, and something you can easily walk away from.
Please gamble responsibly and within your means. Set a budget you can afford to lose and stick to it.
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to participate in any gambling activities. Grosvenor Casino strictly prohibits gambling by minors. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, please do not attempt to gamble or access gambling services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, please seek help immediately:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Neglecting family, friends, work, or other responsibilities because of gambling
- Hiding or lying about gambling activities and expenditure
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, irritable, or depressed when not gambling
- Failed attempts to reduce or stop gambling
- Using gambling as an escape from problems or negative emotions
- Experiencing relationship conflicts due to gambling
- Neglecting personal health, hygiene, or finances
Self-Help Tools & Player Protection
Grosvenor Casino offers several tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a chosen timeframe
- Reality Checks: Receive timely reminders during your gaming session about how long you've been playing and how much you've spent
- Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling at Grosvenor Casino
- Account Closure: Permanently close your account if you wish to stop gambling
These tools are available through your account settings. We encourage you to use them to maintain control over your gambling.
Support & Help Resources
If you're struggling with gambling or suspect you may have a problem, please reach out to one of the following organisations. They provide confidential support and are there to help:
United Kingdom
- GamCare: Free, confidential support for problem gamblers and their families. www.gamcare.org.uk | Telephone: 0808 8020 133 (free, 24/7)
- GamStop: The national gambling self-exclusion scheme. Register to be excluded from all online gambling operators in Great Britain. www.gamstop.co.uk
- National Problem Gambling Clinic: NHS-funded specialist treatment service. www.cnwl.nhs.uk
- Gamblers Anonymous: Free peer support meetings. www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If you or someone you know is struggling with gambling, please seek help today. There is no shame in reaching out—support organisations exist to help you, and recovery is possible.
Contact one of the support services listed above. They are confidential, free, and available to help you get back on track.
Remember: Gambling should be fun. If it stops being fun, it's time to get help.
Contact Grosvenor Casino
If you wish to discuss responsible gaming practices or need assistance with player protection tools, please contact our customer support team.